Frequently Asked Questions
Find answers about shopping, orders, sellers, payments, shipping, returns and using the ShopOpen24 marketplace.
Common Questions
Here are some common questions about ShopOpen24 and our marketplace.
What is ShopOpen24?
ShopOpen24 is an online marketplace started in Kerala, India, that connects customers with independent sellers, small businesses and local entrepreneurs.
How can I contact ShopOpen24?
You can contact ShopOpen24 through our contact page, by email at support@shopopen24.com, or by phone and WhatsApp at +91 85909 38536.
How can I place an order?
Select a product, choose the available options and quantity, then continue through the available ordering and checkout process.
Can I contact a seller before ordering?
Yes. Where seller contact options are available, customers may contact the seller for product-related questions before placing an order.
How can I get help with my order?
Contact ShopOpen24 support and include your order number and the relevant details so we can understand your request.
How does shipping work?
Shipping and delivery arrangements may vary by seller, product and destination. Please review the applicable shipping information before completing your purchase.
What if my product arrives damaged or incorrect?
Contact us as soon as possible with your order details and relevant photos or evidence. Eligible cases may qualify for a return, replacement or refund according to the applicable return policy.
Can I cancel my order?
Cancellation may depend on the order status and seller fulfilment stage. Contact support as soon as possible if you want to request cancellation.
How do refunds work?
Eligible refunds are handled according to the applicable refund and return policy. The processing time may vary depending on the payment method and seller/order status.
Are all sellers directly operated by ShopOpen24?
No. ShopOpen24 operates as a marketplace platform. Individual sellers are responsible for their respective products, product information, pricing, availability and applicable seller-level fulfilment policies.
How can I become a seller?
Visit our Vendor Onboarding page and follow the registration process to apply to sell on ShopOpen24.
Can sellers sell products from Kerala and other parts of India?
ShopOpen24 is designed to help local sellers, small businesses and entrepreneurs showcase their products to customers through an online marketplace.
Can I ask a question about a product?
Yes. Contact the seller where seller contact options are available, or contact ShopOpen24 support for assistance with your marketplace question.
What payment methods are available?
Available payment methods are shown during the applicable ordering or checkout process. Payment availability may vary by seller, order and checkout configuration.
Is ShopOpen24 responsible for every product sold?
ShopOpen24 provides the marketplace platform. Individual sellers are responsible for the accuracy, legality, quality, availability and fulfilment of their products, subject to the applicable ShopOpen24 terms and policies.
Where can I read the ShopOpen24 policies?
Our shipping, returns, terms and privacy information are available through the policy links below.
ShopOpen24 Business Information
ShopOpen24 is an online marketplace started in Kerala, India, connecting customers with independent sellers, small businesses and local entrepreneurs.
Kummanodan,
Pattimattom P.O.,
Ernakulam, Kerala – 683562,
India
ShopOpen24 Policies
Please review our policies before placing an order or using the marketplace.
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