Shipping & Delivery Policy
Last Updated: September 1, 2026
ShopOpen24 connects customers with independent sellers. Shipping and delivery arrangements may therefore vary depending on the seller, product and delivery destination.
1. Processing Time
Orders are generally processed after successful payment and order confirmation.
Processing times may vary depending on:
- Product availability
- Seller location
- Product type
- Customization requirements
- Seller’s processing schedule
- Weekends and public holidays
The estimated processing time may be displayed on the product or order information.
2. Delivery Time
Delivery times depend on the seller, delivery partner, shipping method and destination.
Estimated delivery times are provided for guidance and are not guaranteed unless specifically stated.
Delays may occur due to:
- Weather
- Natural events
- Transport disruptions
- Public holidays
- Address issues
- Courier delays
- Customs procedures
- Other circumstances outside reasonable control
3. Shipping Charges
Shipping charges may vary depending on:
- Product
- Seller
- Quantity
- Delivery location
- Package size or weight
- Shipping method
Any applicable shipping charges should be displayed during the ordering process.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful.
Additional delivery charges may apply where permitted and necessary to reattempt delivery.
5. Multiple Sellers
If an order contains products from different sellers, products may be shipped separately.
Customers may therefore receive multiple packages and different delivery dates.
6. International Delivery
Where international delivery is offered, additional charges, customs duties, import taxes or other government charges may apply.
Such charges may be the responsibility of the customer unless otherwise stated.
International delivery availability depends on the seller and destination.
7. Tracking
Where tracking is available, tracking information may be provided after the order is dispatched.
Tracking information is supplied by the applicable delivery provider and may take some time to update.
8. Failed Delivery
A delivery may fail because of:
- Incorrect address
- Customer unavailable
- Refusal to accept delivery
- Unreachable recipient
- Courier restrictions
- Delivery-area limitations
Customers should cooperate with delivery providers where necessary.
9. Damaged Packages
If a package appears visibly damaged at delivery, customers should document the condition and contact ShopOpen24 or the relevant seller as soon as possible.
Photographs may be requested for investigation.
10. Contact
For shipping and delivery questions:
ShopOpen24
Email: [ayoobaihub@gmail.com]
Phone: [YOUR PHONE NUMBER]
Business Address: [YOUR BUSINESS ADDRESS]