1. Acceptance of These Terms

By accessing or using ShopOpen24, you agree to comply with these Terms & Conditions, together with the applicable policies published on the website.

If you do not agree with these Terms, please do not use the ShopOpen24 website or marketplace services.

3. Customer Accounts

Some ShopOpen24 features may require an account. You agree to provide information that is reasonably accurate and current.

You are responsible for keeping your login credentials confidential and for activity carried out through your account.

Contact ShopOpen24 if you believe your account has been used without authorization.

4. Orders & Order Confirmation

Products displayed on ShopOpen24 are offered by independent sellers.

When a customer chooses to order a product, the order request or relevant product details may be sent to the seller through the seller’s available WhatsApp ordering/contact channel.

The seller is responsible for communicating with the customer and confirming whether the order can be fulfilled.

5. Payments

For seller-managed WhatsApp orders, payment is arranged directly between the customer and the relevant seller.

The seller communicates the applicable payment method, payment details and payment instructions to the customer.

ShopOpen24 does not directly collect or hold customer payment for these seller-managed WhatsApp transactions.

Customers should keep payment receipts, transaction references or other payment confirmation supplied by the seller.

6. Shipping & Delivery

Sellers are responsible for preparing, packing, dispatching and shipping the products they sell.

Shipping charges, delivery locations, delivery timeframes and courier services may vary between sellers and products.

Customers should confirm applicable delivery information with the seller when required before completing payment.

7. Returns, Refunds & Cancellations

Returns, refunds and cancellation requests for seller-managed orders are handled by the relevant seller.

Seller return conditions may differ depending on the product category, condition, perishability, customization, hygiene requirements and other applicable factors.

Customers should contact the seller directly through the seller’s available WhatsApp or contact details regarding return, refund or cancellation requests.

The detailed ShopOpen24 Refund & Returns Policy forms part of these Terms.

8. Seller Responsibilities

Sellers using ShopOpen24 are responsible for their products and seller-managed transactions, including where applicable:

• Accurate product information.
• Accurate pricing and availability.
• Order confirmation and communication.
• Payment collection and payment instructions.
• Product quality and lawful sale.
• Packaging and dispatch.
• Shipping and delivery.
• Returns, replacements and refunds.
• Appropriate licences, registrations, certifications and compliance required for the seller’s products or business.
• Compliance with applicable consumer, product, tax and other legal obligations.

9. Customer Responsibilities

Customers agree to use ShopOpen24 responsibly and provide accurate information when required for an order or account.

• Provide accurate contact and delivery information when requested.
• Communicate honestly with sellers.
• Use payment details responsibly.
• Inspect products and report genuine issues to the seller promptly.
• Not misuse the website, seller information or marketplace services.

10. Product Information

Product information is provided by sellers and may include product name, description, images, price, availability, specifications, ingredients, measurements, shipping details and other product information.

Sellers are responsible for ensuring that information they provide is accurate, complete, lawful and not misleading.

Customers should review the available product information and communicate with the seller when clarification is required.

11. Prohibited Use

You must not use ShopOpen24 to:

• Commit fraud or engage in deceptive activity.
• Upload or promote unlawful products.
• Infringe intellectual property rights.
• Attempt unauthorized access to the website or another user’s account.
• Introduce malware, harmful code or other malicious technology.
• Abuse, threaten or harass customers, sellers or support staff.
• Use the platform for unlawful, misleading or abusive activity.

12. User & Seller Content

Sellers and users may submit product information, images, reviews, comments, business information or other content.

You remain responsible for content you submit and must have the necessary rights to publish that content.

ShopOpen24 may remove or restrict content that violates these Terms, applicable policies, legal requirements or marketplace standards.

13. Intellectual Property

Unless otherwise stated, the ShopOpen24 website, branding, logos, original layouts, design elements, text and platform features are protected by applicable intellectual property rights.

Sellers retain responsibility for the intellectual property rights associated with their own product images, descriptions, branding and other submitted content.

14. Website Availability

We aim to keep ShopOpen24 available and functional, but website availability may occasionally be affected by maintenance, technical problems, hosting issues, connectivity problems or circumstances outside our reasonable control.

Features may be changed, updated, suspended or discontinued when necessary for the operation of the platform.

15. Third-Party Services

ShopOpen24 may use or link to third-party services such as communication tools, hosting services, analytics services, payment-related services or external websites.

Third-party services may have their own terms and privacy policies. ShopOpen24 does not control all third-party systems or their independent policies.

16. Privacy

Your use of ShopOpen24 is also subject to our Privacy Policy, which explains how information may be collected, used and protected.

17. Suspension or Termination

ShopOpen24 may restrict, suspend or terminate access to accounts or marketplace features where reasonably necessary because of suspected fraud, abuse, unlawful activity, violations of these Terms or other legitimate platform-management reasons.

Sellers may also be subject to additional seller-specific requirements or verification procedures.

18. Governing Law

These Terms are intended to be interpreted in accordance with applicable laws of India, subject to any mandatory consumer or other legal rights that cannot lawfully be excluded or restricted.

Any dispute arising in connection with the ShopOpen24 platform will be subject to the applicable legal forums and dispute-resolution mechanisms provided by law.

19. Contact ShopOpen24

For questions about these Terms, the marketplace platform or a seller-related issue, contact ShopOpen24 using the details below.