Return, Refund & Cancellation Policy
Last Updated: September 1, 2026
ShopOpen24 aims to provide a clear and fair shopping experience for customers and sellers.
Because ShopOpen24 is a marketplace, return and refund conditions may vary depending on the product and seller.
1. Order Cancellation
Customers may request cancellation before an order has been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
To request cancellation, contact ShopOpen24 as soon as possible using the contact details provided on our website.
2. Eligible Returns
A product may be eligible for return when:
- The wrong product was delivered
- The product arrived damaged
- The product is materially different from the description
- The product is defective, where applicable
- The seller has specifically offered a return option
Customers should contact us within [INSERT RETURN WINDOW, e.g. 7 DAYS] of delivery.
3. Products That May Not Be Returnable
Due to their nature, certain products may not be eligible for return, including:
- Perishable food products
- Fresh food
- Certain homemade food products
- Products made or customized specifically for the customer
- Personalized products
- Certain hygiene-sensitive products
- Products clearly identified as non-returnable
Any applicable non-returnable condition should be displayed on the product page or communicated before purchase.
4. Damaged Products
If your order arrives damaged, please contact us as soon as possible.
Where requested, customers may need to provide:
- Order number
- Photographs of the product
- Photographs of the packaging
- Description of the damage
- Delivery information
This information may be shared with the relevant seller or delivery provider for investigation.
5. Wrong Product
If you receive a product different from the product ordered, contact us promptly.
Where the return is approved, instructions will be provided regarding the return or replacement.
6. Refunds
If a refund is approved, the refund will generally be processed through the original payment method where technically possible.
The time required for the refunded amount to appear in the customer’s account may depend on the payment provider or bank.
7. Replacement
Depending on availability, an approved return may result in:
- Replacement of the product
- Refund
- Store credit
- Another mutually agreed resolution
8. Return Shipping
Return shipping responsibility may depend on the reason for the return.
Where the product was incorrectly supplied, damaged in transit, or otherwise eligible under the applicable policy, ShopOpen24 or the relevant seller may provide return instructions.
For customer-requested returns, return shipping may be the customer’s responsibility where permitted by applicable law and the applicable seller policy.
9. Refund Not Received
If a refund has been confirmed but has not appeared in your account within the expected processing period, please contact your bank or payment provider first.
If the issue continues, contact ShopOpen24 with your order number and refund details.
10. Seller-Specific Policies
Individual sellers may have additional return or refund conditions.
Where a seller-specific policy applies, customers should review that policy before placing an order.
Seller policies must not override mandatory consumer rights under applicable law.
11. Contact Us
For return, refund or cancellation requests:
ShopOpen24
Email: ayoobaihubgmail.com]
Please include your order number when contacting us about an order.