1. Introduction

ShopOpen24 is an online marketplace started in Kerala, India. The platform connects customers with independent sellers, small businesses, home-based businesses and local entrepreneurs.

This Privacy Policy explains how information may be collected and used when you visit, register, shop, sell products or otherwise interact with the ShopOpen24 website.

2. Information We Collect

Depending on how you use ShopOpen24, we may collect information such as:

• Name and contact information.
• Email address and phone number.
• Account login information.
• Billing and delivery information.
• Order and transaction details.
• Seller/store information submitted during seller registration.
• Product and business information submitted by sellers.
• Messages or support requests sent through the website.
• Technical information such as browser, device and website usage information.

3. How We Use Information

Information may be used to:

• Create and manage customer accounts.
• Process and manage orders.
• Support sellers and customers.
• Communicate about orders, accounts and marketplace services.
• Improve website functionality, usability and services.
• Help prevent fraud, abuse and unauthorized activity.
• Maintain marketplace security.
• Comply with applicable legal obligations.

4. Orders & Payments

When you place an order, information necessary to process and fulfil that order may be collected and shared with the relevant seller or service provider as required for the transaction.

Payment information may be processed through the payment methods and services available on the website. ShopOpen24 does not need to store complete payment-card details when those details are handled directly by a third-party payment service.

5. Seller Information

ShopOpen24 operates as a marketplace platform. Individual sellers may provide business, store, product and contact information when creating or managing their stores.

Seller information may be displayed to customers where necessary for operating the marketplace, communicating about products or fulfilling orders.

Sellers are responsible for ensuring that the information they provide is accurate, lawful and appropriate for publication.

6. Cookies & Similar Technologies

ShopOpen24 may use cookies and similar technologies to support website functionality, remember preferences, maintain sessions and understand website usage.

Third-party services used by the website may also use cookies or similar technologies according to their own privacy policies.

You can manage cookie settings through your browser. Disabling certain cookies may affect some website functionality.

7. Information Sharing

We may share relevant information when necessary to provide marketplace services, process orders or operate the website.

This may include sharing information with:

• Relevant sellers for order fulfilment and customer service.
• Payment and transaction service providers.
• Shipping or delivery service providers where applicable.
• Website hosting and technical service providers.
• Analytics, security or communication services used by the website.
• Authorities or other parties where required by applicable law.

ShopOpen24 does not sell personal information simply for the purpose of selling personal information to third parties.

8. Data Security

We take reasonable measures designed to protect information from unauthorized access, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

Information may be retained for as long as reasonably necessary to provide services, maintain accounts and transaction records, resolve disputes, maintain security and comply with applicable legal or regulatory requirements.

10. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including rights to:

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion where legally applicable.
• Ask questions about how information is used.

To make a privacy-related request, contact ShopOpen24 using the contact information below.

11. Children’s Privacy

ShopOpen24 is intended for users who are legally able to use online shopping and marketplace services. We do not knowingly request personal information from children in circumstances where collection would be prohibited by applicable law.

12. Changes to This Privacy Policy

ShopOpen24 may update this Privacy Policy when necessary to reflect changes to our website, marketplace services, legal requirements or privacy practices.

The updated version will be published on this page with the applicable updated date.

13. Contact ShopOpen24

If you have questions about this Privacy Policy or how your information is handled, please contact us.