We're Here to Help You
Have a question about an order, seller, product, or ShopOpen24? Contact our support team using the form below or through our official contact details.
Customer Support
Need help with ShopOpen24? Contact us for marketplace, account or general support.
Seller Support
Questions about your seller account, store, products or vendor onboarding?
Order Support
Need help with a marketplace order? For payment, shipping, returns or refunds, please contact the relevant seller first.
We'd Love to Hear From You.
Whether you're a customer, seller or business partner, you can contact ShopOpen24 using the form or the official contact details below.
Karimattom House, Kummanodan,
Pattimattom P.O., Ernakulam,
Kerala – 683562, India
Send Us a Message
Fill in the form below and our support team will review your message.
Frequently Asked Questions
Here are some common questions about ShopOpen24, seller orders and support.
How can I contact ShopOpen24?
You can use this contact form, email support@shopopen24.com, call +91 85909 38536, or contact us through WhatsApp.
Who receives my order?
The order request is directed to the relevant seller. Where WhatsApp ordering is used, the order details are communicated directly to that seller.
Who receives my payment?
For seller-managed WhatsApp orders, payment is arranged directly between the customer and the relevant seller.
Who ships the product?
The individual seller is responsible for packing, dispatching and shipping the seller's product to the customer.
Who handles returns and refunds?
The relevant seller handles returns, refunds, replacements and related after-sale arrangements according to the applicable seller policy and law.
What does ShopOpen24 do?
ShopOpen24 provides the online marketplace platform that helps customers discover products and connect with independent sellers.
Want to Sell on ShopOpen24?
Join our marketplace and showcase your products to customers looking for local, useful and authentic products.
Become a Seller